Return Policy

Return Policy at Tanzeel Mart

At Tanzeel Mart – Where Smart Tech Meets Smart Shopping, your satisfaction is our priority. We understand that sometimes products may not meet expectations or issues may occur with delivery. To give you peace of mind, we offer a fair and transparent refund policy. This page explains the conditions under which refunds are provided, how to request one, and the expected timelines for processing.

Our refund policy applies to all products, including headphones, earbuds, mobile cooling accessories, and other tech gadgets purchased through our website.

Eligibility for Refunds

Refunds are only issued under the following conditions:

  • The product is returned within 7 days of delivery.
  • The item is unused, unopened, and in its original packaging.
  • Proof of purchase (invoice or order confirmation) must be provided.
  • The product must pass inspection by our quality assurance team.

Refunds will not be provided for items that:

  • Have been damaged due to misuse or negligence.
  • Are missing original packaging or accessories.
  • Were purchased during clearance or final sale promotions (unless defective).

Defective or Incorrect Items

If you receive a product that is defective, damaged, or different from what you ordered, you are fully eligible for a refund. In such cases:

  • The return shipping cost will be covered by Tanzeel Mart.
  • You may choose between a full refund or a replacement product.
  • Refunds will be processed within 5–7 business days after the returned item has been inspected and verified.

Refund Process – Step by Step

To make the process smooth and simple, follow these steps:

  • Contact Us within 7 days of receiving your product. You can reach our team at 0342-7167727 or email us at tanzeelmart@gmail.com
  • Provide Order Details, including your name, order number, and reason for the refund request.
  • Return the Product as instructed by our support team. Please ensure the item is securely packed.
  • Inspection and Approval will be conducted by our quality team once the returned item arrives at our warehouse.
  • Refund Issued: If approved, your refund will be processed within 5–7 business days using the same payment method used during purchase.
  • If your request does not meet the eligibility criteria, our team will inform you with a detailed explanation.

Payment Method and Refunds

  • Cash on Delivery Orders: Refunds are made through bank transfer or store credit, depending on customer preference.
  • Online Payment Orders: Refunds are issued to the same payment method (credit/debit card or wallet).
  • Store credits may also be offered in certain cases for faster resolution.

Return Shipping Costs

  • If the product is defective, damaged, or incorrect, Tanzeel Mart covers all return shipping costs.
  • For returns made due to reasons other than product defects (such as change of mind), the customer is responsible for return shipping expenses.

Processing Timeframes

  • Refund requests are reviewed immediately after the returned item is received.
  • Standard processing time is 5–7 business days, though it may take longer during peak sales or holidays.
  • Customers will receive email or WhatsApp updates at every stage of the process.

Non-Refundable Items

Certain items may not be eligible for refunds:

  • Products that are opened or used.
  • Items damaged due to customer handling.
  • Clearance or promotional items sold at discounted rates, unless proven defective.

Customer Rights and Support

We believe in building trust and transparency with our customers. Every buyer at Tanzeel Mart has the right to:

  • Request clear information about refund eligibility.
  • Receive timely communication regarding refund requests.
  • Get refunds processed fairly and within the promised timelines.

If you experience delays or issues, you can always contact our dedicated support team for updates.

Contact Information

For refund-related queries or assistance, reach us directly:

Our support hours are Monday to Saturday, 10:00 AM – 6:00 PM (PKT).